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Refund Policy

Refund Policy

We aim to deliver exceptional service and transparency. However, due to the nature of dispatch operations, all refund requests are subject to strict guidelines.

1. Eligible Refund Cases (Strictly Limited)

Refunds may only be granted under the following conditions:

  • No dispatch activity has occurred within 24 hours of payment, and a written cancellation request is submitted within that same 24-hour period.
  • Duplicate payments made in error (e.g., the same plan charged twice).

Failure to initiate service due to an internal issue on our end (e.g., staffing error, technical issue, or inability to start due to system fault)

2. Non-Refundable Situations

We do not offer refunds under the following circumstances:

  • Service has already started or a load has been booked.
  • Required documentation (MC Authority, W9, Certificate of Insurance, etc.) was not provided by the client.
  • Loads are rejected by the carrier without reasonable cause.
  • Delays or disruptions caused by carrier decisions, non-compliance, or third-party logistics issues.
  • Client changes their mind or switches to another dispatch provider after onboarding.
3. How to Request a Refund?

  • If you believe your case qualifies, please email a formal refund request to:

    📧 info@texmilelogistics.com

    Include the following details:

    • Your full name or company name
    • Payment date and method
    • Reason for the refund request
    • Any relevant proof (e.g., duplicate charge screenshot, error documentation)

    All refund requests are reviewed within 5–7 business days, and our team will notify you via email with a decision.

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